Counsellor assistance for admission query handling and
admin support for student services
Counsellors and support agents can swap between conversations with ease, giving them ability to deliver higher response through put
Agents can user FAQ buttons to render responses in single click for frequently asked questions. Images and Map responses can also be sent using single click shortcuts.
Agents can look up user transaction and conversation history on the same window but searching by user number
Whatsapp as a student engagement channel has two great advantages. 1. Whatsapp is ubiquitous. Students are familiar with it, even if they aren't, they can adapt to it intuitively. 2. Whatsapp implicitly provides users identity and some level of confidentiality. This helps administrators provide personalised responses. Data like grades, fee dues, bonafide credentials will need to be provided after ensuring student identity.
Yes. Whatsapp opened up API access to conversations in Aug 2018. Institutions like any other business can now apply for a Whatsapp business channel with API access. AskAdmissions has enabled more than a dozen institutions with Whatsapp.
Yes, but this may not work out of box . Human agent needs to access chat sessions from a common console and may not be able to send responses through whatsapp window.
Omni-channel tech stack for admission management and direct to student audience building. Omni-channel tech stack for admission management and direct to student audience building