Counsellor assistance for admission query handling and
admin support for student services
Counsellors and support agents can swap between conversations with ease, giving them ability to deliver higher response through put
Agents can user FAQ buttons to render responses in single click for frequently asked questions. Images and Map responses can also be sent using single click shortcuts.
Agents can look up user transaction and conversation history on the same window but searching by user number
Omni-channel tech stack for admission management and direct to student audience building. Omni-channel tech stack for admission management and direct to student audience building